In today's market the most important
challenge for SANTEC
Communications is to provide: reliable, scalable,
flexible, secure and easy to maintain - Networking Solutions
to our customers.
 We
understand that our customers will have to rely more
and more on the Internet in order to be able to communicate
anywhere in the world using voice, data and video applications.
Our Mission is to deliver this broad new
spectrum of platforms and applications to our customers is
as efficiently as possible. Whether your company is a large
enterprise, a small to medium size business or a residential
office, SANTEC
Communications is committed to helping you by offering
Pre-sales and Post-Installation Support for all products and
technologies for you network, to ensure that your investment
is protected and operates efficiently.
 1.
Design Engineering (DE) *
SANTEC
Communications Engineering Department will
provide the following:
a. Perform Network Engineering
Design based upon Customer requirements, which entails
revising and/or changing the existing network design package.
b. Review the physical and logical existing network
design to insure network objectives in compliance
with the Customer requirements.
c. Synthesize Customer's Network requirements
for Performance, Security, Capacity, and Scalability, and
other Customer's major goals.
d. Present to the Customer all types of Network products
and services that will meet the Customer's requirements
which will include the following:
i. Providing complete
network topology/connectivity maps, which will include major
configuration parameters, hardware and software, including
cables and management modems.
ii. Listing for the Customer all Network
pitfalls or outcomes which should be avoided.
iii. Presenting to Customer the Site Survey
Form for interpretation and evaluation with the necessary
recommendations.
e. Explain to the Customer the
major advantage to purchase the Field
Maintenance (FM) from SANTEC
Communications.
f. Work in detail with the Customer
Account Team on the proposed Network Design.
g. Perform all Network Design modifications
for Hub Sites as well as for Remote Sites related with:
i. Layer 1, 2
and 3 parameters.
ii. Routing Protocols.
iii. Customer Premise Equipment (CPE) -
Hardware & Software (HW/SW)
configurations.
iv. Connectivity Diagrams - including IP
addressing scheme.
v. DLCI mapping,
h. Make recommendations
on routing layer protocols, addressing scheme, connectivity
specifications, and physical topology.
i. Generate formal Statement of Requirements (SOR),
which will be presented to the Customer for approval and will
include the following:
i. Technical Team structure
and responsibilities
ii. Implementation strategy and Design
strategy
iii. Hardware (HW) and Software (SW) requirements
iv. Out-of-band equipment required for
remote access
v. Service Maintenance package requirements
vi. Procedures and strategy to obtain network
information requirements
vii. Change management procedures requirements
j. Create Customer Design Document
(CDD), which will include:
i. Details of the network
design requirements
ii. Network topology
iii. Hardware & Software configurations,
for Hub Sites and Remote Sites
iv. Specifications of Layer 1, 2 and 3
parameters
v. Routing protocols design
vi. IP addressing plan
vii. Out-of-band remote accessibility requirements
viii. Create an appropriate Network Documentation
ix. Crate a Transition Plan for Network
Turnover (TPNT) of Operations, with all service parameters
included, for handoff to the Carrier.
k. Review the entire documentation
package with Customer personnel in order to gain
formal approval and signoff.
* Please see “Packaged
Services”
|
Home
Support