SANTEC Communications
offers full support

for all of Products and Services provided to its customers including Wireless Network Solutions,Remote Access
Solutions, Virtual Private Networks Solutions (VPN), Branch Office Solutions, Video and Network Security Solutions as well as VSAT and Network Cabling Solutions.

SANTEC Communications Interconnecting the World
can provide the right network solutions for you business and integrate it with your current environment. There's no need to develop multiple stand-alone systems.
Engineering Services of SANTEC Communications covers all phases of the growth cycle of a customer's Data, Voice and Video systems including planning, design, implementation, life-cycle and optimization. We can begin to service our customers anywhere along the development cycle.

It is very important to protect your VoIP Internet Connection's during power outages by using backup battery powered devices (UPS) provided by SANTEC Communications as part of Packaged Services.

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In today's market the most important challenge for SANTEC Communications is to provide: reliable, scalable, flexible, secure and easy to maintain - Networking Solutions to our customers.

We understand that our customers will have to rely more and more on the Internet in order to be able to communicate anywhere in the world using voice, data and video applications.
Our Mission is to deliver this broad new spectrum of platforms and applications to our customers is as efficiently as possible. Whether your company is a large enterprise, a small to medium size business or a residential office, SANTEC Communications is committed to helping you by offering Pre-sales and Post-Installation Support for all products and technologies for you network, to ensure that your investment is protected and operates efficiently.


8. On-site Services & Field Maintenance (FM)*

 

SANTEC Communications can provide the following On-site Field Maintenance Services (which are required for each CPE device).

On-site Service & Field Maintenance provided by SANTEC Communications includes:

a. One (1) Year 24 x 7 x 4 On-Site Maintenance Services Contract includes:

i. Service calls within 4 (four) hours response time, 24 x 7.
ii. Open Trouble Ticket Report within 4 (four) hours response time - 24 x 7.
iii. Monitoring Service for repairs.
iv. Post Installation Technical Support - level 2nd, 3rd and 4th from the initial Site activation 24 x 7.
v. Free software upgrades for One (1) Year
(Three (3) Year Package is optional).
vi. Free defective parts replacement for: Chassis replacement and/or Network Module replacement and/or WAN Modules replacement and/or FLASH memory Modules replacement and/or DRAM Memory Module Replacements and/or Defective Cables replacement.
vii. 24 x 7 x 4 - Technical Assistance per Event.
viii. On-site Service Dispatch.

b. One (1) Year 8 x 5 x NBD On-Site Maintenance Service Contract includes:

i. Service calls by NBD response time, 8 x 5
ii. Open Trouble Ticket Report by NBD response time, 8 x 5
iii. Monitoring Service for repairs.
iv. Post Installation Technical Support - level 2nd, 3rd and 4th from the initial Site activation 8 x 5
v. Free software upgrades for One (1) Year
(Three (3) Year Package is optional)
vi. Free defective parts replacement for: Chassis replacement, and/or Network Module replacement and/or WAN Modules replacement and/or FLASH memory Modules replacement and/or DRAM Memory Module Replacements and/or Defective Cables replacement.
vii. 8 x 5 NBD - Technical Assistance per Event.
viii. On-site Service Dispatch.

* Please see Packaged Services

 

 

 

 

SANTEC Communications
provides support for the following Small Office - Home Office (SOHO) Solutions:

Cable Modem
DSL
WiFi
Local Area Network
    (LAN)
VSAT
 

Residential Networking solutions powered by
SANTEC Communications


In order to take a full advantage of all of the benefits offered by
SANTEC Communications Packaged Services, it is very important to begin your Maintenance Contract's) coverage on the day you purchase your Products & Services from us. This will enable you to gain immediate access to your comprehensive Service Packages, to extend the life of your investment and to improve your network performance.

 

SANTEC Communications
Interconnecting the World

Services its customers worldwide by having the technical & logistical capability to provide Products & Support around the world.

 
SANTEC Communications focuses on how to best utilize what you currently have and also recommends new solutions necessary to efficiently meet your goals  
SANTEC Communications 2011 Home Support Products Services Partners Solutions Contact Us  

SANTEC Communications and the SANTEC Communications logo are registered trademarks of SANTEC Communications, Incorporated - Interconnecting the World, in the United States and other countries. All other trademarks are the property of their respective owners. All rights reserved. SANTEC Communications 2003-2011   Privacy Policy