SANTEC Communications
offers full support

for all of Products and Services provided to its customers including Wireless Network Solutions,Remote Access
Solutions, Virtual Private Networks Solutions (VPN), Branch Office Solutions, Video and Network Security Solutions as well as VSAT and Network Cabling Solutions.

SANTEC Communications Interconnecting the World
can provide the right network solutions for you business and integrate it with your current environment. There's no need to develop multiple stand-alone systems.
Engineering Services of SANTEC Communications covers all phases of the growth cycle of a customer's Data, Voice and Video systems including planning, design, implementation, life-cycle and optimization. We can begin to service our customers anywhere along the development cycle.

It is very important to protect your VoIP Internet Connection's during power outages by using backup battery powered devices (UPS) provided by SANTEC Communications as part of Packaged Services.

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In today's market the most important challenge for SANTEC Communications is to provide: reliable, scalable, flexible, secure and easy to maintain - Networking Solutions to our customers.

We understand that our customers will have to rely more and more on the Internet in order to be able to communicate anywhere in the world using voice, data and video applications.
Our Mission is to deliver this broad new spectrum of platforms and applications to our customers is as efficiently as possible. Whether your company is a large enterprise, a small to medium size business or a residential office, SANTEC Communications is committed to helping you by offering Pre-sales and Post-Installation Support for all products and technologies for you network, to ensure that your investment is protected and operates efficiently.

3. Project Management (PM)*

The Project Management Team of SANTEC Communications , assigned for the entire project, will design a thoughtful, conscientious, and comprehensive Project Plan (PP) and Project Timeline (PT). The Project Management Team of SANTEC Communications will perform the following:

a. Generate the Project Requirement Plan (PRP), which will provide bundled managed services for Hub Sites and all Remote Sites.
b. Schedule the staging, pre-configuration, and testing of the equipment, including local dial-up testing for CPE, prior to shipping.
c. Schedule shipping of the equipment, including associated cables, to SANTEC Communications facility, for staging and pre-configuration.
d. Schedule Staging, Pre-configuration, and Testing of managed CPE devices prior to shipping to the sites. Issue work order.
e. Schedule the shipping of the CPE to Hub Sites and Remote Sites.
f. Obtain all logical network information for Hub Sites and Remote Sites installation prior to shipping. Network information logical requirements will include but not be limited to:

i. LAN and WAN IP addresses and sub-net mask.
ii. Circuit delivery schedule.
iii. DLCI numbers for Frame Relay Circuits.
iv. Network addresses and default gateways.

g. Issue Shipping Document (SD).
h. Schedule Site Installations and Activation.
i. Ship CPE to the pre-scheduled Sites, and send tracking information to the Sites.
j. Manage all Site Installations / Activations with the Field Engineering Team.
k. Create Transfer Document (TD) for the transition of the network over to the GNO and Account Team. TD will include the following:

i. Scheduled and Managed Site Installations and Activation Inventory list of existing equipment per Site.
ii. Copy of the logical router (s) configuration (s): show run, show configuration.
iii. Circuit ID number (s).
iv. Site address and contact (s).
v. Other pertinent information required by the Customer and Account Team.

i. Obtain final sign-off for each Site.

The Project Manager, assigned for the project, will be responsible for accurate CPE shipping to all Hub and Remote Sites for all domestic and/or international sites.


* Please see Packaged Services


SANTEC Communications
provides support for the following Small Office - Home Office (SOHO) Solutions:

Cable Modem
Local Area Network

Residential Networking solutions powered by
SANTEC Communications

In order to take a full advantage of all of the benefits offered by
SANTEC Communications Packaged Services, it is very important to begin your Maintenance Contract's) coverage on the day you purchase your Products & Services from us. This will enable you to gain immediate access to your comprehensive Service Packages, to extend the life of your investment and to improve your network performance.


SANTEC Communications
Interconnecting the World

Services its customers worldwide by having the technical & logistical capability to provide Products & Support around the world.






SANTEC Communications focuses on how to best utilize what you currently have and also recommends new solutions necessary to efficiently meet your goals  
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SANTEC Communications and the SANTEC Communications logo are registered trademarks of SANTEC Communications, Incorporated - Interconnecting the World, in the United States and other countries. All other trademarks are the property of their respective owners. All rights reserved. SANTEC Communications 2003-2011   Privacy Policy