SANTEC Communications
Interconnecting The World provides solutions to build Multi-Service Network Platforms based on IP/MPLS - enabled that are capable to deliver predictable levels of performance across multiple domain boundaries in order to support data, video and voice traffic including high quality services across global networks.

Whether you need an

emergency service call or a complex service request for a network project, We can help!

Our staff is comprised of

certified engineers, technicians and financial experts giving you the confidence that your situation is being handled as efficiently as possible.

Whether your company is a large enterprise, a small to medium size business or a residential office,
SANTEC Communications is committed to helping you by offering Per-sales and Post-Installation Support for all products and technologies for you network, to ensure that your investment is protected and operates efficiently.

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in order to access online tools provided by our partners.

SANTEC Communications offers Packaged Services

design to help Small -to-Medium Sized Business to improve your
network performance, to extend the life of their investment and significantly lower the total cost of ownership.

We provide extensive logistic services

to Enterprises and to SMB customers as part of our global logistics program extended in over 100 countries all over the world

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Terms & Conditions

SANTEC Communications is herein referred to as "Seller". The person or entity purchasing Goods ("Goods") is herein referred to as "End-User." Purchase of Goods shall comprised of : per- and post- sales network design, network installation and configuration, network integration and trouble-shooting, support and sales of complementary products and services, network equipment and/or accessories, software and firmware which are preloaded or delivered separately to be loaded into the Goods.

1. ORDERS ACCEPTANCE: All orders are subject to Seller's acceptance. Seller's acceptance of End-User order shall constitute a binding Agreement (“Agreement”) between End-User and Seller and unless otherwise stated, all sales transactions are expressly limited to the terms and conditions set forth below. All other terms and conditions (including but not limited to additional and/or different terms and conditions) contained in any of End-User's Purchase Orders or other documents submitted by End-User are EXPRESSLY rejected. No waiver of these terms and conditions or acceptance of other terms and conditions shall be construed from Seller's failure to object to the same. All sales are final. End-User acceptance of the Goods will further manifest End-User's consent to Seller's Terms and Conditions of Sale.

2. ITEMS PURCHASED: Goods purchased and to be provided hereunder, unless otherwise agreed in writing by Seller, will be Seller's Goods as specified in Seller's quotation or acknowledgment. Software provided are subject to Seller standard license terms and agreements with OEM's (Original Equipment Manufacturer), which grant to End-User the right to use the software:
(a) End-User's use of the Goods provided.
(b) End-User's integration for use of the Goods provided.

3. TESTING & GOODS ACCEPTANCE: The Goods are inspected and submitted to Original Equipment Manufacturer's (OEM) standard tests in the factory of manufacture before shipment. End-User shall have 10 days after receipt to accept the Goods. After this period the Goods shall be deemed accepted.

4. RETURNED GOODS: Goods cannot be returned without Seller s prior written consent. Seller will repair or replace Goods, which, in Seller's sole judgment are defective. For material returned to Seller and diagnosed as “no-fault-found”, End-User will be charged for work performed and material used on testing and upgrading as well as for freight and duty.

5. SHIPMENT/DELIVERY: End-User acknowledges that Seller's shipping dates are estimates and are subject to change by Seller upon written notice to End-User. Unless otherwise agreed to in writing by Seller, the Goods will be delivered FCA Seller's or Distributor’s shipping point or as designated in Seller quotation. Unless any order is specified as “Ship Complete”, Seller reserves the right to make partial shipments. If Goods are held by Seller for End-User at End-User's request, or due to End-User's failure to supply shipping instructions, Seller may invoice End-User for the full purchase price of the Goods and End-User agrees to make payment. Goods held for End-User by Seller, for whatever reason, are held at End-User's risk and End-User shall reimburse Seller for any insurance, storage or other costs incurred by Seller.

6. PRICES: Unless otherwise agreed in writing by Seller, prices for Goods are FCA Seller's shipping point or sales distribution center. Prices quoted by Seller shall remain in effect for a period of 30 days from Seller's date of quotation or as designated in Seller's quotation. If Seller does not receive, within such time period, a purchase order from End-User, Seller shall have the right to change the price for such Goods. Prices and license fees do not include freight, handling, hoisting, insurance or storage charges, unless otherwise agreed by Seller in writing. Prices and License Fees also do not include Taxes or Duties imposed on the Seller in order to delivery the Goods. Seller will add such assessments to the price stated.

7. PAYMENT/SECURITY INTEREST: Payment is due in U.S. currency, unless stated differently in Seller's quotation, net 30 days from date of Seller Invoice. Without prejudice to Seller's other rights, Seller reserves the right to: charge interest on any overdue sums in accordance with applicable law during the period of delay; and to suspend performance of the order (including withholding of shipment, or of applicable installation and site work) in the event that End-User fails to make payment when due under the Agreement or any other order. Partial shipments of Goods will be invoiced and are payable as they occur in accordance with these terms. Seller quotation for installation is based on assumptions of site conditions and activities for which End-User is responsible. At Seller's option, an engineering site evaluation will be performed after the receipt of the purchase order. If the site conditions are different or changed, the End-User will be responsible for any additional charges which are payable as they occur in accordance with these terms. A revised purchase order will be required for theses changes. Progressive invoicing for installation and change order fee may apply and are payable in accordance with these terms. Should End-User's financial responsibility become unsatisfactory to Seller, Cash on Delivery or a Letter of Credit may be required for future deliveries.

8. DELAYS: Seller shall not be liable or responsible for cost, expense or damage due to non-performance or a delay in performance where such non-performance or delay is due to causes beyond its reasonable control, including, but not limited to, natural disasters, acts of government, power failure, fire, flood, acts of God, labor disputes, riots, acts of war, epidemics, or material and transportation shortages. Deliveries of Goods and/or Software or other Seller performance may be suspended for an appropriate period of time or cancelled by Seller upon notice to End-User of the foregoing, but other End-User and Seller performance hereunder shall otherwise remain unaffected.

9. SELLER may allocate its available supply of Goods or material among its Customers on such basis as Seller determines to be equitable without liability to End-User for any failure of performance which may result there from, if Seller determines that its ability to supply the total demand of Goods or to obtain material used in the manufacture of Goods is hindered, limited or made impracticable due to causes set forth in the preceding paragraph.

10. LIMITED WARRANTY: Seller warrants to End-User that Goods shall be free from defects and shall conform to the applicable specifications. Goods are purchased by Seller from the manufacturer or manufacturer's distributors for resale and shall carry only the warranty extended by the OEM (Original Equipment Manufacturer). This warranty shall survive inspection, acceptance and payment. The return of Goods under warranty is as specified in section 4 (Returned Goods). The warranty set forth in this Section shall not apply if Goods are improperly stored or handled, exposed to weather elements where not so intended, abused, installed - operated or maintained contrary to manufacturer instructions or if Goods are modified by End-User. Seller reserves the right to suspend its warranty obligations if End-User does not fulfill its obligation to make all payments as specified in the order.

11. SALLER shall have no liability to End-User with respect to any claim of patent and/or copyright infringement based upon: the modification by End-User of Goods furnished under this Agreement; The foregoing states the entire liability of Seller with respect to infringement of patents or copyrights.


13. CHANGES: Seller agrees to changes requested by End-User without obligation to similarly altering Goods previously sold and these changes alter the amount due under the purchase order or the time required for performance hereunder, the price of Goods ordered, any license fees and/or the time for performance shall be equitably adjusted. End-User may, in writing, within the scope of the accepted order, request changes in the established specifications.

14. CANCELLATION: This Agreement or any part of it is subject to cancellation by Seller if End-User does not meet the conditions specified herein or if End-User becomes insolvent or bankrupt. In the event of cancellation for this reason Seller is under no obligation to pay End-User for any expenses, costs, claims, or liabilities incurred and Seller may retain any portion of the purchase price pre-paid by End-User as liquidated damages. Seller retains all rights to any other legal remedies it may have against End-User. End-User may cancel orders only upon reasonable advance written notice to Seller and upon payment to Seller of Seller's cancellation fees. Cancellation fees are based on date of written notice from End-User to Seller prior to the shipping date. Special orders or special items that require special design or attention are final and not cancellable.

15. CONFIDENTIALITY: Seller undertakes to keep confidential and not to disclose to any third party without End-User's written consent any data supplied by End-User relating to the order or End-User's processes which have been designated in writing by End-User as confidential, except as may be necessary for the proper performance of the Order or where required by law.

16. EXPORT: Each party hereby agrees to comply with all export laws and restrictions and regulations required by OEM (Original Equipment Manufacturer) and the Department of Commerce or other United States Authority and not to export or allow the export or re-export of any Goods to be supplied hereunder in violation of any such restrictions, laws or regulations, or without all required licenses and authorizations. End-User acknowledges that Seller's quote on Goods ordered hereunder is subject to End-User obtaining any required license or authorization at time of shipment and End-User agrees that Seller shall incur no liability to End-User if such license or authorization is unavailable.

17. APPLICABLE LAW: This Agreement shall be governed by and performance construed in accordance with the domestic laws and as adopted in the State of New York, without reference to its choice or conflict of laws principles.

18. MODIFICATIONS: Except as may be specifically provided for herein, any agreement that modifies, changes, or supplements this Agreement or the documents referenced herein shall only be valid if in writing and signed by Seller or a duly authorized associate of Seller. No other Seller associate or representative is authorized to alter the terms of this Agreement.

This “Agreement” was last updated September 23rd 2011.

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